Shipping
Shipping calculations are performed in real time based on the destination address and the items ordered. During checkout the shipping total will be displayed prior to payment and will be revised each time you change the cart contents. You will receive an email confirming your order upon checkout and the status of the order will be updated when the items are shipped. Items will be shipped within 4 - 10 days of placing your order via the shipping method you select during checkout. After we notify you the delivery status, your package will arrive at the your requested delivery address, or if you prefer your recipient's requested delivery address, within 4 - 6 business days. The complete process may invlove 8 - 14 days. During the holiday season your package delivery after order placement may be 8 - 16 days.
RETURNS AND EXCHANGES
Every item is guaranteed for our customers 100% satisfaction. If the item is defective outside the normal product quality then we will gladly replace or refund the item. All damaged goods and defects are to be reported to us within 5 business days after your shipment was received. Should you wish to return an item to our inventory in the event of a refused item, however there will be a 20% restocking fee and shipping & handling charge will not be refunded.
